Shipping & Returns
Customer Service... (email@example.com)
USA DOMESTIC & APO RETURNS are accepted: We have a No questions asked 30 day satisfaction guarantee! You may return any new, unopened items within 30 days of delivery for a full refund. (Excluding special orders) We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Credit card purchases you should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the return to us transit time from you to us depending on your shipping method (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you checked out using your PayPal account refunds are typically showing in your account in matter of a few days of receipt of your return if not instantly.
Domestic Return Policy All Returns will be handled promptly with full refund less shipping cost if your shipping was not free when your order was placed. Upon our receipt of the item you are returning. Or if you prefer store credit.
We will always take care of you.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
- Please ship the item to us with Delivery Confirmation applied... (tracking number)
- Exchanges are completed by return and repurchase in any order of your preference.
- Shipping fees are nonrefundable unless we made a mistake in your order.
Size & Color Related Returns: No shipping fees are refunded and buyer pays the return shipping fees. Sorry, No Returns on Swim Wear or Under Garments.and Please NOTE: There is a 15% restocking fee on SHOE/BOOT RETURNS, due to size, fit or change of mind, are accepted within 30 days of receipt. Shipping fees are nonrefundable Exchanges are completed by return and repurchase in any order of your preference. Please refer to the US military BDU size chart before making your purchase.
We guarantee to ship your order same or next business day or as posted for specific individual items. No one can guarantee USPS postal handling other than USPS with Express Mail parcels. The ETA is a best guess from USPS predicted or typical handling to your zip code. You can choose the free 1st class shipping if offered or USPS Priority Mail that gets an eta of 2-3 days depending on the delivery zip code.
International orders Your order may be subject to import or customs duties No part of your payment to include shipping fees are for import or customs duties that may have to be paid to your national or local government. We do not collect import or duty funds from you. This is usually collected by the destination delivery carrier.
We can ship to virtually any address in the world. Note that there are restrictions on many products, and some products cannot be shipped to international destinations.
SORRY-NO INTERNATIONAL RETURNS or EXCHANGE
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Shipping rates are weight-based. The combined weight of all items ordered reflect the policies and rates of the United States Postal Service - USPS which we use in most cases. All weights will be rounded up to the next full pound.